Prof. Keely's Math Online Web ~ Clark College, Vancouver WA

Copyright © 2000 Sally J. Keely. All Rights Reserved.

These FAQs supplement the math online syllabus. Click for Q&A's about:

| Orientation/Getting Started | The Class in General | Blackboard |
| MyMathLab | Keely's Materials (MOL) | Math Notation & Graphing |

The TOP DOZEN questions are highlighted.

Orientation/Getting Started Questions:

General Questions about the Class:

Blackboard Specific Questions:

MyMathLab Specific Questions:

Prof. Keely's Materials: Information and Troubleshooting

Math Calculation, Graphing, & Notation Related Questions:

Considering taking an online math class with Prof. Keely? Wondering what to expect? Wondering how it works? See What to Expect.

Is taking an online class right for me?

Online classes don't work well for everyone. Some people learn best through face-to-face interaction with instructors and fellow students. In an online class all of the interaction takes place on a discussion board and much of the learning is independent. While online classes provide you the freedom to complete educational goals while working and taking care of family responsibilities, they do require that you discipline yourself to meet course requirements and participate regularly. See Is eLearning Right For Me? to help you decide if online classes will work well for you.

Which math class is right for me? When is it offered online?

Want to make sure that you are signing up for the right math class? See Which Math Class is Right for Me. Planning out your year of classes and need to know which math classes are offered online during which terms? See the Annual Schedule of Online Math Offerings.

If I decide to take the class: Will I ever need to come to campus? Will I need a textbook? How are the assignments submitted? How are the tests conducted? Do I have to participate on the class discussion board?

Here is the nitty-gritty. You never need to come to campus. There are NO required on-campus meetings. The entire class is conducted online. MyMathLab access to the online text is required. The hard copy text is completely optional. Assignments are submitted via posts to the class discussion board and sometimes by email. All quizzes, tests, and the final exam are conducted online in MyMathLab's testing area.

Regular participation in the class discussion board in BlackBoard is required. This is a collaborative learning class, not a self-paced independent study class. You should plan to participate in the discussions at least three times each week, preferably daily. See What are the class participation requirements?.

On the waitlist?

WAITLISTED STUDENTS: See MathOL Syllabus - Waitlisted Students for vital information!

Where should I start? What is the mandatory first-day class orientation?

The orientation is conducted online in Blackboard on the first day of class. It will walk you through the course organization and introduce you to the important class documents such as the syllabus. Essentially is it a guide that orients you to your online math class. It takes about an hour to complete the orientation. To access the orientation, logon to BlackBoard, enter your math class, and follow the directions posted there. You must complete the orientation by 11:59 pm on the first day of class. See Prof. Keely's Online Class Orientation Information.

What can I do to get a head start on the class before it starts?

Checking-in to class early and want to get a head start? See How to Get a Head Start.

How should I proceed through the course?

The course calendar is your guide to the course.  It lists all the readings, assignments, assessments, and deadlines. Also check your BB class several times a week for new announcements and discussion board posts. It is imperative that you participate on the boards regularly.

A typical day consists of reading a section in the online text, working interactive practice problems online, discussing math problems on the class discussion boards, and taking a weekly (or biweekly) open-book open-note quiz online.

What are the first-week attendance requirements?

See MathOL Syllabus - Clark's First-Week Attendance Policy.

What is the difference between the various class websites?

There are two main websites associated with the course, BlackBoard and MyMathLab. BlackBoard.com is where class actually takes place (see What is BlackBoard?). MyMathLab.com houses the online text and is where you work practice problems and take tests (see What is MyMathLab?). Prof Keely stores some course materials on Clark College's website, Clark.edu, and some on her own personal domain. Except Clark.edu, each of these sites is password protected with a different password system.

What is BlackBoard?

BlackBoard (clark.blackboard.com) is the course management system software Clark College uses to conduct its online classes. Blackboard is where you "go to class". In BlackBoard you you can access the course materials and interact with the instructor and students on the class discussion board.

What is MyMathLab / CourseCompass?

MyMathLab (www.coursecompass.com) is an online course delivery system provided by the textbook publisher. In MyMathLab you can read the complete textbook online, watch video lectures, work interactive tutorial exercises, and take tests.

What software and plug-ins do I need to access the course materials?

REQUIRED:

1. Blackboard requires that you have the latest version of Java installed -- click here to test. If you need to update download it at java.com/en/download (free).
2. The latest version of Adobe Acrobat Reader (free) is required to print some of the course materials (.pdf format).

RECOMMENDED:

1. The online textbook includes video lectures that may require QuickTime, Windows Media Player, or Real Player (all free). Which one you need depends on your textbook -- see MyMathLab's installation wizard / browser check for details.
2. Clark's eLearning Dept. recommends that you run Blackboard in the Firefox browser (free) not MSIE.

OPTIONAL:

1. Some supplemental resources include flash movies that require Adobe Macromedia's Shockwave Player or Flash Player (free). You likely already have these plugins installed in your browser -- click here to test.
2. The lecture notes may contain mathematical expressions written in MathML, a language for displaying mathematics in a webpage. To determine if your browser will correctly display the mathematics, try the test page. If you use Mozilla Firefox or Netscape Browser, then the mathematics should display fine. If you use MSIE, then you may need to download and install the (free) MathPlayer plug-in from Design Science.
3. Office programs such as MS Word, MS Excel, and MS PowerPoint might be useful in some courses, but are definitely not mandatory. The Clark College Bookstore offers student versions of MS Office at a reasonable cost.

Do I need to buy hard copy textbook in addition to MyMathLab?

No. The entire textbook is available online in printable electronic form through MyMathLab so buying a hard copy textbook is optional and unnecessary unless you really want one.

Can you tell me more about Prof. Keely's GOLDen Mathematics e-books? Should I buy it?

My GOLDen Mathematics e-books are available for purchase at www.lulu.com/skeely as optional supplements in some courses. I wrote them based on my old class lectures, so they read as if you were in a one-on-one class lecture. GM is not as fancy as a regular textbook, but students report that they are more readable than the text. Each book includes extensive examples with graphics and some quick self-tests to check your progress, does not include exercise sets (that's where MyMathLab interactive tutorial exercises come in handy :)

Additionally, each topic/chapter in algebra is available as a single download! So if there is just one topic (e.g. functions) with which you are having difficulty, it may be beneficial to download (for a nominal fee) just that chapter/topic. More detailed information is available at www.integreat.ca/gm.htm. 

How do I activate my Clark College Gmail account?

Clark students have free college-provided web-based student email accounts through Gmail (Google Mail) but you must activate your account -- see Activating Your Clark Gmail Account. Note: In an effort to be green, Clark College sends important college information to student Gmail accounts only (no more paper snail mail) so it is important to activate your account! If you prefer to get your Clark email at another account, simply set your Gmail account to "forward" to your personal email account.

What do I need to do if I change my email address during the course?

If your email address changes during the course, be sure to contact me privately with the new address so I can change my records. You will also need to change your address on Blackboard, I can't do that for you.

Can I use more than one email address for the course?

You can send me email from multiple accounts as long as you use the proper subject line and include your full name in the body of the message. However, I will email you only at the one address provided in your first-day class orientation form. Be sure your email address in BlackBoard matches this main class address too. See change BB email if you need to do so.

I have math anxiety. Do you have any suggestions to help?

Math anxiety can be a debilitating problem, but one that you can work to overcome! It often comes from bad experiences with math in the past, not having a positive attitude (e.g. saying to yourself that you "can't do it" or that your "brain isn't wired for math" are real killers!), and being ill-prepared / not practicing enough / not truly putting in quality study time. There are several well researched things you can do to relieve math anxiety. Here are a few suggestions:

* Clark math Professor Mark Elliott wrote an Academic Success Guide with general recommendations for success in college.
* The Clark Mathematics Departments provides The Keys to Math Success pamphlet of resources.
* Clark math Professor Paul Casillas runs an hour-long free Math Success Seminar (MASS) usually a few times a quarter. Watch the math department website for announcements.
* Cuesta College in California provides some excellent Math Study Skills suggestions.
* Sheila Tobias, an internationally recognized math anxiety specialist, wrote Overcoming Math Anxiety which is worth borrowing from a library.

I have test anxiety. Do you have any suggestions to help?

The Clark College Career and Employment Services Center runs "Test Anxiety" and "Test-Taking Tips and Strategies" workshops every quarter under their "Student Success Workshops" program. These are free seminars and well worth taking advantage! See http://www.clark.edu/student_services/employment/career_classes.php for schedule.

In addition or instead you can schedule a private meeting (again a free service) with a Clark College counselor. The person who runs the test anxiety workshop is Tani McBeth. You can call the Clark College Counseling Center to set up a 30 minute appointment with her to assist you with test anxiety avoidance strategies. Any of the counseling staff are available for appointments -- see www.clark.edu/student_services/counseling/index.php for contact info.

See my my contact page for complete contact information. The best way to reach me is by email at skeely@clark.edu. Include the course number in the subject line (e.g., "095 - assn 3") and include your full name in the body of the message. I teach several online classes and can get hundreds of emails a day. Including the course number in your subject line will assist me in locating your records and assure you a quick response. I don't want to miss a single one of your important messages!

If you send me email via Blackboard's "Send E-mail" feature (in "Tools" on your "My Clark Blackboard" tab) this subject line info is automatically entered. However, if you don't have your correct email address listed in Blackboard then I will not be able to reply to you. See How do I change my email address in Blackboard.

What are the professor's office hours?

My contact page contains current schedule and office hour times. I am available to meet online during online office hours or by appointment and I am available to meet on campus during campus office hours. I may also have hours scheduled in math help sessions (an on-campus drop-in math tutoring center).

Online office hours are held in Elluminate, a virtual meeting room with real-time chat, audio/video capabilities, and a white board. For the link to the Elluminate meeting room see my contact page. If you can't make the scheduled meeting times, but would like to meet with me online for a private real-time chat, email me to arrange an appointment time.

In the summer term I often teach as an adjunct and therefore do not hold office hours but I am still available to meet online by appointment.

How can I obtain signatures such as on a financial aid attendance form?

If you need the financial aid attendance form signed, simply email me using the subject line MathOL - FA attendance verification and include in the body of the message:
   (1) your full name,
   (2) student ID (SID) number,
   (3) course number (MATH ###), and
   (4) 4-digit class item number (All numbers, no letters! It is in the class schedule and in your class syllabus.).

I will email verification of your attendance to the financial aid office (and cc you) AFTER you have completed the first-day orientation including posting your introductory bio. Note that attendance verifications "expire" in one week so pick your check up in that time, thanks!

Many other forms required by the college can actually be submitted to the appropriate department by email rather than in hard copy. Contact me by email if you need something signed. If you must have a hard copy, we can work this out (e.g. scanned attachment, in person on-campus, fax, or snail mail).

To what time zone do the deadlines refer?

All deadline due times are Pacific time. The BlackBoard system is also set to Pacific time.

What time is meant by a midnight deadline?

A "midnight" deadline means 11:59 pm that evening. For example, "due by midnight Friday" means "due by 11:59 pm Friday evening". (I know technically this is imprecise, but I'm adopting the colloquial use of "midnight" here.)

What day of the week is considered the end of the week?

When grading class participation a "day" is from 12:00 am to 11:59 pm, a "week" is from 12:00 am Sunday morning to 11:59 pm on the following Saturday evening, and a "weekday" is from 12:00 am Monday morning to 11:59 Friday evening (except in math 107 and all summer term classes which are considered M-Th classes so Friday is considered a "weekend" day).

What happens if I have technical difficulties and miss a deadline?

Late work earns zero credit!  Tests, CPRs, DQs, etc. cannot be made up even in the event of technical difficulties. So, don't procrastinate just in case! If BlackBoard goes down for a significant length of time, I might extend deadlines, and if so, will inform you via private email, but that is extremely rare.

Also see What happens if I get locked out of the quiz?

What exactly is the homework in this class? (Info about daily practice problems, tracked tutorial exercises, and homework points).

There are NO graded assignments or traditional homework in this class. Instead points are earned from class participation (CPRs on the "main" board), quizzes, and exams (see Math Online Syllabus - Grades).

However, success in mathematics requires regular practice, so you should work "daily practice problems" (either TTEs - tracked tutorial exercises in MyMathLab or traditional end-of-section exercises in a hard copy text) every day. But these exercises have no due dates, are not graded, and do not earn points (directly). See Math Online Syllabus - Daily Practice Problems.

I strongly recommend that you do at least every other TTE in MML as your daily practice problems. The time invested will pay off on the tests which have the same type of questions written in the same format. You are all adults with complicated schedules and you know that in order to succeed in a math class you have to find the time to actually work math problems on a regular basis and I'm not going to "force" you to do that. Whether you do or not will be evident on the quizzes!

Note: Some classes may have points for discussion questions (DQs), group assignments, or other graded assignments. See your specific class syllabus for details.

Can you tell me about the worksheets? Do I have to do them?

Worksheets with (sometimes challenging!) practice problems may be made available approximately once per chapter (temporarily linked in BB from course mats / worksheets). In most classes these are optional practice problems that can be discussed freely in the "worksheet thread" on the "main classroom" discussion board (and thus provide opportunities for mathematically substantive CPR points). In some classes worksheets may be used as a graded assignment and then of course you would need to do them according to the assignment directions. Some classes do not have worksheets at all.

Are there any extra credit points available?

No. Students are expected to complete the content as required by the course curriculum and syllabus.  It is considered “best practice” to grade all students in the course on the same assessments. Therefore, I do not offer nor accept formal extra credit assignments. Be consistent in your work throughout the course, earn the points available, and you won't need extra credit :)

What is the difference between "attendance" and "participation"?

Attendance in class means logging into your Blackboard class and reading the discussion board postings. You must do this at least 3 days per week to avoid grade penalties. Online presence means making your presence known to the class by posting messages on the main classroom discussion board regularly. See Math Online Syllabus - Attendance and Online Presence Requirements for details.

Participation is a graded component. It involves making specific contributions to the class discussions (see CPRs in next question) every week.

Whereas you are penalized for neglecting attendance and online presence, you are rewarded for regular class participation which earns you points :)

What are the class participation requirements (CPR) and what does substantive participation mean?

Class Participation is a major part of your overall grade. The success of this course is reliant on the interactivity on the "main classroom" discussion board. Much of the learning in our online classroom occurs through discussions on this board. For full participation points you must actively participate on the "main classroom" discussion board throughout the week. Please refer to the Math Online Syllabus - Participation for details regarding the class participation requirements (CPRs).

A "substantive" message is one that is relevant to the class and significantly advances the discussion. For a more detailed definition of substantive and one of "mathematically substantive" please refer to the Math Online Syllabus - Substantive.

Can you provide suggestions for substantive messages? Can you provide examples of messages that are NOT substantive?

Suggestions for substantive messages: Typical substantive discussions ensue around the class readings, LQs, posers, worksheets, text problems, and real-life applications of course material. Some specific suggestions: If a classmate posts asking for assistance with a problem, post back the correct steps with explanation. If someone posts a solution for which you can provide an alternative approach, share your ideas. If there is a problem that didn't work out for you, then post the steps you took and ask for help on the rest of the problem. If you found a problem challenging but eventually figured it out, then share your steps and thought process. If you found something in the readings particularly pertinent, then reiterate it in your own words -- others may have missed it or did not interpret it as you did and would benefit from hearing your perspective.

Examples of messages that are NOT substantive: Messages that are basically showing support (including study, testing, or math anxiety tips) but do not contain mathematical content. Messages that essentially duplicate a previously posted comment/solution. Messages that basically say "I agree", "Me too", or "Thanks", or those that ask "How do you do #15?" without including the steps you have tried so far. Posting to a thread for which it is clear that you have not read all the previously posted messages in that thread. Posting all on one day without interacting throughout the week. Lastly, logistic (e.g., Where is the assignment?), technical (e.g., How do I download ...), or social messages (e.g., Happy Birthday!).

How are posts categorized as substantive or not?

Labeling a message as "substantive", "mathematically substantive, "logistic", "technical", "social", or otherwise is solely at my discretion. As I read the posts I record in my grade book an S for substantive (a message that advances the thread significantly), M for mathematically substantive (showing complete accurate mathematical steps), L for logistical posts (e.g., Where is the assignment?), T of technical (e.g. How do I download ...), C for social (e.g., Happy Birthday!), or a check mark (supportive messages, thank-you's, other miscellaneous posts).

I'm looking for two S's and one M from everyone each week for full CPR points (assuming that you have posted on at least three days that week including one reply in a thread that you did not start). Remember that logistic, technical, or social messages do not count toward class participation in any manner.

Note: These message labels are recorded in my grade book only. Unfortunately there is no way to "tag" a message in BB so that you can see the S, M, etc.

Why does this class require participation on the main classroom discussion board?

As in a my on-campus classes which involve daily group work, my online classes are designed on a collaborative learning model. Discussing mathematics on the main board enhances your critical thinking skills, a major goal of the College's quantitative requirement and in my professional experience the most beneficial aspect of the online learning environment. Explaining a problem to a classmate is a good way to clarify the problem solving process in your own head. Furthermore, employers ask college faculty to provide opportunities to solve quantitative problems in teams to prepare students for a changing work environment where team work and shared workload are major components. The discussion board component of this online class allows you to practice those critical thinking and learning skills in a supportive team environment.

I have nothing substantive to add. What should I post to earn participation points?

The "main classroom" board is a collaborative-learning forum where we discuss mathematics together interactively. It is like being in a learning team or study group in an on-campus math class where students and instructor have supportive relevant discussions about mathematical concepts, processes, and problems. Just as your comments in a face-to-face group would significantly add to the discussion, so should your posts online. Just as during a face-to-face conversation you would be thinking about what you might say to add to the discussion, do the same as you read the main board threads. I trust that you do have something relevant to add. For motivation see Why does this class require participation?

For examples of substantive/unsubstantive posts see Can you provide suggestions for substantive messages? Can you provide examples of messages that are NOT substantive?

The bottom line: It is your choice to post or not, to earn the full participation points each week or not. But the effect of not substantively posting regularly hurts the class collaborative learning experience and your grade in the long run. Why not make the most of this opportunity? You can do it! This class is only as good as you make it!

What are the minimum number/type of posts I must make to earn full participation points?

Making the full class participation points each week is not hard and the level of activity required not only will help you be more involved in the class but will increase the level of collaborative learning which is the key to a successful online class!

The minimum expected of you is to post 3 messages to the "main classroom" board over 3 days per the Class Participation Requirements (CPRs). Here is an example that would earn the full points: Sunday post a substantive message (perhaps a mathematically relevant comment about the material coming up that week, or helping a student with a question from last week's quiz). Tuesday post another substantive message (perhaps a mathematically relevant reply to a classmate -- one that advances a thread's discussion, or participate in an LQ/poser). Wednesday post a mathematically substantive message (one where you show the complete accurate mathematical steps to a problem - perhaps the solution to a worksheet problem, or helping a classmate with a textbook problem, or the first few steps of a problem on which you yourself are stuck). That would fulfill your requirement for the full 8 points!

Messages that are basically showing support, but do not contain mathematical content, are not considered substantive but still earn CPR points toward "quantity" and "frequency". But, logistic ("Where is the assignment?"), technical ("How do I download ..."), or social messages ("Happy Birthday!") do not count earn CPR points at all.

What can I do to avoid plagiarism in postings?

See the "avoiding plagiarism" box on the Clark College Cannell Library web at www.clark.edu/Library/Instruction/citing_sources.html. Be careful to cite all resources. Do not cut-and-paste into a posting from another source. Instead put the information into your own words.

What is the proper way to cite resources (including electronic) in postings?

A nice summary of the correct formats is available from the Clark College Cannell Library at www.clark.edu/Library/Instruction/citing_sources.html. You should follow either MLA or APA style citation formats. The Citation Machine at citationmachine.net/index.php uses a simple web form to help you format MLA or APA style citations.

Is it allowable to cite Wikipedia as a source?

No, not as an exclusive source. Wikipedia.com and other non-academic resources such as weblogs, Ask.com, Infoplease.com, etc. provide good jumping off places for your research, but you may not rely on these sites exclusively since the authors are anonymous and the information posted does not come under a formal oversight or peer-review process and thus may not be accurate. You are responsible for the accuracy of any facts you present and you should confirm the veracity of information you find on non-academic sources through further research and then include the corroborating site in your research citations.

Will the course materials be available throughout the course or be taken down?

Most of the course materials are available to participating students throughout the term. Exceptions include lectures, worksheets, formula sheets, and some handouts which may only be available during the week in which they are listed on the calendar. The discussion boards will be cleaned regularly and old posts archived, but you can access the archived posts throughout the remainder of the course.

If I withdraw from the course can I still access the course materials?

No. If you withdraw from or stop attending the course your access to the BlackBoard coursesite, MyMathLab, and all other course materials will be discontinued. Continued access to the online textbook (but not the quizzes/exams) in MyMathLab can be arranged if you contact Prof. Keely privately with your request.

Does this online class meet in the event of a Clark College closure (such as for inclement weather)?

Yes, when Clark College is closed or "day classes cancelled" (for instance due to inclement weather, electrical outage, or emergency situation), the online classes still run as usual and all due dates are maintained (no extensions). An excellent place to get updated college closure information is www.pdxinfo.net.

What does "HTH" mean and other internet acronyms?

HTH = Hope That Helps. You will see this and other internet acronyms come up sometimes in class postings and emails. A useful site for looking-up internet acronyms with which you are unfamiliar with is acronyms.silmaril.ie/cgi-bin/uncgi/acronyms. Just type in the acronym like HTH and then hit "search for an acronym".

Does Clark offer any BlackBoard tutorials?

Yes, the Clark College eLearning Department provides an eLearning Student Guide that includes information about BlackBoard and how to use it. 

Who should I contact if I am having technical problems with BlackBoard?

Prof. Keely does not handle BB tech support issues. Instead, contact the Clark College eLearning Department at elearning@clark.edu or 360-992-2654. Further support contact info is available by clicking the "Help" button at the top of the page in Blackboard or by visiting Clark College elearning Support.

What personal info am I required to provide in BlackBoard?

Your name: You must provide your real name in BB else I cannot identify you and give you credit for your work. However, you may change your first name to one which you prefer to be called (like Tim instead of Timothy) if you would like so your preferred name shows up in the discussion boards.

Your email address: You are not required to provide an email address in BB, but I recommend that you do. By not providing a real working current email address in BB you will miss out on some communications. See What does the email address "user@clark.edu" mean in BB and should I change it.

Other information: I advise against providing other private information such as SID, birth date, home address, phone number.

What does the email address "user@clark.edu" mean in BB? Should I change it?

When your BB account is initially established by the college, they enter a fake non-working email address "user@clark.edu". I recommend that you do change it to your real working current email address, but you are not required to do so. See How can I change my email address in BB.

You must provide your real email address if you wish to do any of the following:
(1) use BB's email system to send email to the instructor.
(2) send/receive email from classmates.
(3) receive bulk email to the class sent (occasionally) from the instructor.

How do I change my email address, password, privacy settings, and other account information in BlackBoard?

In your BB class, on the left side menu, click on "Course Tools" then "Personal Information". From there you can change your email address, name, password, and set privacy options. Also see What personal info am I required to provide in BB? and What does the email address "user@clark.edu" mean in BB? Should I change it?.

How can I check my grade? When are grades updated?

To view your scores, in your BB class click "Course Tools" then "My Grades". Scores are usually updated every couple of days, but each score must be entered manually so please be patient.

Quizzes will not be added to BB's gradebook weekly, but they are available in MyMathLab's gradebook click here to learn how to access these scores). In 10-week classes, a total of "quizzes to date" will be added to BB's gradebook at midterm and pre-final.

Note: Grades are kept confidential between student and instructor. For legal reasons, Clark College will not allow grades to be discussed over the phone, email, or publicly posted. See How can I discuss my grade and/or progress in class with the Professor.

Can you explain my score and the comments for "CPR wk #" in Blackboard's gradebook?

At the end of each week class participation points will be entered into BB's gradebook. If you did not earn the full points nor zero points then you can click on "comments" in the gradebook and see a score that explains the total participation points. This score is comprised of 4 numbers and refers to the Class Participation Requirements (CPRs). For example, if the score reads 2-1-3-0 then that means 2 points for the "quality" component (making substantive and mathematically substantive posts), 1 point for the "interactivity" component (replying to a thread that you did not start), 3 points for the "quantity" component (making at least 3 posts), and 0 points for the "frequency" component (posting on at least 3 days). The maximum score is 3-1-3-1 for a total of 8 points possible (except in week 1 when the max score is 6.).

Can you explain the columns in Blackboard's gradebook?

"Last Submitted, Modified or Graded" date often reports the date the category was originally established not the date the grade was updated, so it is usually useless. "Calculated Grade" is the vital category. This column accurately lists your current points earned in the class so far. "Points Possible" lists the total points possible in the class in the long run, not necessarily at the point the grades are posted. "Average Score" is supposed to give you the average score on that assessment item across the class. However, when students drop, stop attending, or don't take every assessment, then those zeros are included in BB's calculations making the "average score" inaccurate (likely reporting lower than the actual class average). "Weight" is not used in this class since all points carry the same weight independent of how they were earned. Unfortunately there is no way to disable the useless/inaccurate categories so you will just have to ignore all but the "calculated grade" and "points possible" columns.

How can I calculate my current percent in class?

In BB's gradebook find the "total" points earned in the "calculated grade" column. In MML, add-up your quiz scores (click here to learn how to access these scores). Add your BB total points to your MML quiz total - this is your "total points earned to date". Now, in BB's gradebook add-up all the points (in the "points possible" column) for all the assignments completed to date and add to that the points possible from quizzes (e.g. 3 quizzes at 15 pts each is 45 pts) - this is your "total points possible to date". Finally, divide your "total points earned to date" by your "total points possible to date" and the result is your current percent as a decimal.

If you have a quiz that is going to be one of the ones eliminated in the long run (if lowest quiz/quizzes are eliminated in your class per the class syllabus), then only include those quizzes that are not to be eliminated.

In 10-week classes, a total of "quizzes to date" will be added to BB's gradebook at midterm and pre-final so you don't have to do this calculation yourself if you can wait for those grade updates which will be announced in BB.

How can I discuss my grade and/or progress in class with the Professor?

In order to protect your private information, per FERPA regulations it is illegal for faculty to discuss grades in insecure environments such as in email over the phone. If in your "mandatory first-day class orientation" you granted permission for feedback to be sent via email, then individual assignment scores can be discussed in general terms via email, but we still cannot discuss your overall progress in class nor current grade in class.

Grades and progress in class can only be discussed in person or online in a secure environment. To discuss your grade, make an appointment to meet with me in an online private real-time chat in BB.

What are hidden posts? How do I access the archives?

The discussion boards have an archive feature where old posts are stored. The discussion boards may be cleaned every few days (at least once per week) and old posts will be "hidden" effectively archiving them.

You can still view these hidden archived posts for the remainder of the class, you just can't reply to them. To access them, enter the specific discussion board, make sure the messages are displayed in "list view" not "tree view", at the bottom of that page where it says "display" choose "hidden" then click "go". Now the archived posts are shown. To return to the current posts choose "published".

When you do a "search" in a discussion board the results will include the currently published posts and the archived messages.

Am I allowed to post an attachment to a discussion board message in Blackboard?

Most of the discussion boards do not allow any attachments (depending on the set up of the class). But even if they do, please do not attach .doc, .xls, or .ppt files unless absolutely necessary since many people may not be able to open or choose not to risk opening these files (including me due to their vulnerability to viruses). Attached files tend to disrupt the flow of the conversation and will likely not earn credit. Graphics though can be embedded in a BB message ...

How do I embed a graphic in a discussion board message in BB?

An embedded graphic can greatly enhance the content of the discussion! Graphics such as .gif or .jpg files can be embedded in the message using the "attach an image" feature in BB. But please don't post large files! For instance .bmp files tend to be too big for BB to handle.

How do I purchase and register MyMathLab or enroll in a new MML course?

To register with CourseCompass/MyMathLab you will need an access code (that you buy or have bought) and the course ID code (from your class syllabus -- see Where can I find the MML course ID?). Follow the specific directions below. If you have trouble refer to Course Compass's "Getting Started".

If you already have an unexpired CourseCompass/MyMathLab access code from a previous course with the same textbook: Changing the course ID code is free! You do not need to purchase another MML access code! Go to CourseCompass.com, login to your account, on the "My CourseCompass" page click "Enroll in another course", enter the new course ID (from the "course materials" section of your class syllabus; in red bold), and follow the on-screen directions. If you have trouble refer to CourseCompass's "Enroll in Another Course" but be sure to scroll down to "If you are enrolling in another course with the same textbook".

Note: If you used MML with the same textbook but a different edition, email me a.s.a.p. with that previous class's MML course ID code and your MML user name and I can request a free code from MML for you.

If you already have a CourseCompass/MyMathLab access code from a previous course with a different textbook: Unfortunately you will need to purchase a new access code for the new textbook. Follow one of the options below to purchase an access code. Then to register, see CourseCompass's "Enroll in Another Course". You will need the course ID (from the "course materials" section of your class syllabus; in red bold).

If you do not already have valid CourseCompass/MyMathLab access: You will need to purchase a MyMathLab student access code. Several buying options are listed below. Once you have the student access code, see CourseCompass's "How To Register (for Students)". You will need the course ID (from the "course materials" section of your class syllabus; in red bold). NOTE: Once you open the package you may not be able to get a refund. Don't open the access kit until you are sure that you want to take this class. http://help.pearsoncmg.com/coursecompass/instr-help/cc_instructor_help_CSH.htm#How_students_enroll.htm

1. Purchase MyMathLab access code online using a credit card.
2. Purchase MyMathLab access code from the Clark College bookstore.
3. Purchase MyMathLab access code from another online source. Google MyMathLab Student Access Kit ISBN 032119991X.
4. Purchase a new hard copy text (see title, author, ISBN above) which comes bundled with a MyMathLab access card.

What are the tracked tutorial exercises and where do I find them in MyMathLab?

The tracked tutorial exercises (TTEs) in MML are online tutorial practice problems. They are like working traditional textbook end-of-section exercises but you work them online and have tools to help you such as "View an Example", "Help Me Solve This", and "Check Answer". Although the TTEs are optional, I recommend that you use work the TTEs as daily practice problems. Since the quizzes and exams are conducted in MML and contain problems very similar in content and format to the TTEs, the more TTEs you work, the better you are likely to do on the tests :) By working the TTEs as daily practice problems rather than the traditional end-of-section problems in the hard copy text, you become accustomed to the format of answers entered in MML before the quiz!

To get to the tracked tutorial exercises in MML: click "Online Textbook" (on the left side menu, see graphic above), then pick the specific chapter, then pick the specific section, then "tracked tutorial exercises".

You should aim to work at least every other problem listed. After working a problem, click "Check Answer" to see if you got it right or not. If you are having difficulty working a problem, take advantage of "Help Me Solve This" to have the software help you work through the problem one step at a time. Click "View an Example" to see a similar problem completely worked out. The TTEs truly are like having a personal electronic tutor :)

You may also want to read Must I do the tracked tutorial exercises as daily practice problems?, What exactly is the "homework" in this class?, and What does it mean to do "every other" TTE?.

What does it mean to do "every other" tracked tutorial exercise?

Let's say the TTE are listed as # 1, 3, 5, 9, 13, 15, 19, 25, ... then you should do at least every other one of these, i.e. # 1, 5, 13, 19, ... I don't prescribe which of the listed problems to do, but work enough that you are comfortable with the material and have seen a good variety of the problems in that section. Remember that the MML test questions are very similar to the TTE so if you have time to do all the TTE then you will likely see the benefits at test time!

Must I do the tracked tutorial exercises as daily practice problems?

No. You do have to practice problems on a daily basis, but you are welcome to work the traditional end-of-section exercises from the textbook instead of the tracked tutorial exercises online. See What exactly is the "homework" in this class? (Info about daily practice problems, tracked tutorial exercises, and homework points)..

Where are the answers to the checkpoints and end-of-section exercises in MyMathLab's online text?

To see the answers to the checkpoints and the end-of-section exercises, go into the "online textbook" in MML, then scroll down to the bottom of that page to "answers to selected exercises". The Student Solution Manual with complete solutions to about half of the end-of-section exercises is usually available in PDF form in either "online textbook -> tools for success" or in "supplements/support' (it depends on the class set-up and publishers offerings).

Can you tell me more about the sample quizzes available in MyMathLab?

Some publishers provide generic "sample quizzes" in their MML content and if they do I make them available as optional no-credit practice quizzes (see the "Quizzes & Exams" folder in your MML class). Although the questions on the sample quizzes give some indication of what might be on the "real quiz", the questions the publisher includes on the sample quizzes may not be exactly the same ones that are included on the real quiz. CAUTION: The sample quizzes are more of a chapter review test and may cover topics that we have not covered yet or will not cover at all in class.

Can I have MyMathLab's quiz and online text open at the same time?

Yes, but only if you open the online textbook in a new tab or in a new window (right click on "online textbook" and choose "new tab" or "new window"). Do not replace the quiz tab/window with the textbook (or any other page) because you will get locked out of the quiz! I recommend that you open the textbook before opening the quiz - so you have the online textbook open in one tab/window and then open the quiz in a second tab/window so that you can reference the online textbook while taking the quiz. See What happens if I get locked out of the MyMathLab quiz?.

How do I navigate the quiz? Can I go back to previous questions?

Use the quiz navigation buttons to choose which question you want to work on, return to previous questions to review or complete them, etc. But do NOT use your browser's back button or you will get locked out of the quiz! See What happens if I get locked out of the MyMathLab quiz?.

What happens if I get locked out of the MyMathLab test?

Always try to take the test from a reliable internet connection to minimize the possibility of a technical problem. When taking an online test don't navigate away from the test, don't close the test window/tab, and don't use the browser’s back button! Doing so will cause the test to lock up.

If you do get locked out of a MML test, email me at once to let me know so I can unlock your test and you can complete it by the due time. This email must be sent immediately after you get locked out. Include your course number (MATH ###) in the subject line. I reserve the right to refuse your request at my discretion.

Once I unlock your test you should complete it as soon as possible (within the following few hours) and you must submit it by the due date/time. Any quiz that has been open for 12 hours will be submitted automatically and graded "as is".

Please realize that although I check email frequently (particularly often during the 48-hour quiz window), there is a turn around time. So if you get locked out of a test that you are taking in the middle of the night, it may be morning before I can unlock your test. Or if you get locked out of a test you are taking shortly before the deadline, I may not be able to unlock your quiz in time for you to complete it.

If worse comes to worst at least I have built a safety net into most classes in that I eliminate your lowest quiz score(s). See your class syllabus for details.

After completing a MyMathLab quiz, how do I review the quiz, see the correct answers, and print a copy?

If all you want is to see your grade, click "Quizzes & Exams", then "See Score". But more likely you will want ...

To review the entire quiz, after the due date/time click "Online Textbook", click the chapter you were being tested over, click "Chapter Gradebook", click "Entire Course to Date" if needed, and next to the quiz you wish to look over click "Review". You should then be able to review the quiz, obtain the correct answers, and print the quiz.

What can I do if I think MyMathLab mis-marked a question on my quiz?

I would be glad to review it for you and determine if credit should be awarded at my discretion. If the intent of your answer is clearly correct and you merely mis-formatted the answer in a way that MML did not recognize, then at least partial credit may be granted. But if you made a mathematical error or omission, credit is unlikely to be granted.

To request that I review your quiz, follow this process: After the due date/time, review the test and correct answers in MML, then simply email me with the quiz number, question number, and the reason you believe you deserve the credit. To be considered this request for credit must be submitted within one week of the due date of the quiz and have an appropriate subject line.

Can I get partial credit for my answers in MyMathLab quizzes?

On multi-part test questions, MML will grade each part separately and automatically award partial credit for any correct parts of the problem. Other than that, partial credit is not available unless you merely mis-formatted a correct answer and if so see the previous FAQ.

Why isn't the time available for the quiz longer?

There are three possible questions here:

1. Why is the window of opportunity for the quiz restricted to 48 hours?
   Answer: Primarily to reduce the chance for cheating and keep the test fair for all.
2. Why is the length of the time for the quiz restricted to a certain number of minutes?
   Answer: Based on years of data, the number of minutes given to complete the quiz is ample and correlates with on-campus testing time limits. In fact, most students complete the test in 1/2-2/3 of the time allotted.
3. Why is the quiz due at noon?
   Answer: The quizzes used to be due at midnight the night before, but I extended to noon the next day to provide a tad additional time and the noon deadline allows me to unlock students who were taking the quiz during the last hours of availability and got inadvertently locked out.

What is the best way to practice for the quiz? How can I improve my quiz performance?

The best way to practice for the quizzes is to work lots of the TTEs in MML (see What are the TTEs?). The same pool of questions is used for the quizzes, so the more TTEs you have practiced the more likely it is that you have seen the question before seeing it on the quiz. By doing those TTEs you also get used to the way MML asks questions and the formatting expected.

Also be sure to review your quiz (see How do I review the quiz and see the correct answers?) after the fact so you can determine if your mistakes are conceptual or formatting errors. There is lots to learn by going back over those and using them to study from including when studying for the final exam.

Can you tell me about the MOL lecture notes, links, and calculator guide?

Am I allowed to print or save the MOL lecture notes, links, and calculator guide?

You are allowed to print the MOL materials for your own private use as long as the copyright information and URL are retained and the material is not distributed in any manner. But, they are written with the intention of being viewed online, they are not "printer friendly".

The MOL materials may NOT be downloaded, "imported" (for instance via editors or snaggers), mirrored, burned, framed, or otherwise installed electronically on any server or saved to any storage media.

By accessing Prof. Keely's lecture notes, links, or calculator guide you agree to strictly abide by the MOL terms and conditions of use. Violators will be prosecuted according to the Digital Millennium Copyright Act, the Berne Convention, and other applicable statutes.

How do I get the first-week password to the MOL sites?

Some of Prof. Keely's online materials are password protected including the Online Calculator Guide and MathOL Links. The password for these materials will be sent to you on or about the first day of class in an email called "OLmath - Password Info" AFTER you have (1) completed the first-day class orientation in BB, (2) agreed to the MOL terms and conditions of use in that orientation, and (3) posted an introductory biography.

I forgot my MOL password, how can I retrieve it?

Some of Prof. Keely's online materials are password protected including the Online Calculator Guide and MathOL Links. In week 1 the password for these materials is a generic one (emailed to you in the beginning of the class per previous question). Starting in week 2 the password changes to an individual password (below).

Do not share your password with others!

USERNAME: your last name + your first initial (all in capitals).
PASSWORD: the last 4 digits of your Clark student ID number.
(If your last name is hyphenated, use the entire name with no hyphen, e.g., Bob Smith-Jones would be SMITHJONESB).

If you have technical problems using these passcodes, email Prof. Keely privately. NOTE: Inactive students may have their MOL access blocked. See My access to the MOL materials has been blocked.

The worksheets won't open.

The worksheets are in PDF format. To view them you will need the current version of Adobe Acrobat Reader (free download). Be sure your Adobe Acrobat reader is updated!

Mac's sometimes have difficulty opening PDF documents within a browser. If you experience oddities like missing symbols on the page then rather than opening the document in the browser, save it to your desktop and open directly from there.

The audio segments linked from the course calendar won't play.

Some classes may include some brief audio files. They are .wav files and should play automatically in your browser using QuickTime, Windows Media Player, or Real Player. (All these are free downloads. If you don't already have one installed, I would recommend QT and only the browser "plug-in" not the full blown program.)

If you are having trouble with the audio files, try opening the file in a new window, or try right clicking and saving the file to your desktop then opening it, or try using a different browser. If you are still having trouble the following websites maybe able to provide some assistance, but don't spend too much time troubleshooting. The audio files are meant to make the class a bit more personal, but there is no vital information included.
1. btc.montana.edu/distributed/webct41/ts_audio_msuwct.htm
2. forums.mozillazine.org/viewtopic.php?t=206210&start=0&postdays=0&postorder=asc&highlight=
    (This second one is for Mozilla Firefox browser users only.)

The powerpoint slides linked from the MOL lecture notes won't play.

To view MS PowerPoint slides in a browser, you must use MSIE. For a more full-featured viewer, use PowerPoint Viewer 2007.

Where can I find a scientific calculator for my computer?

On a Windows computer, click "start -> all programs -> accessories -> calculator". In "view" click "scientific" rather than "standard". I'm sure MAC has something similar (and MACs have a terrific built in graphing calculator! See below.).

Where can I find a graphing program online or for my computer?

Prof Keely's Calculator Guide: Intro to Graphing (see MOL password info) provides information about graphing using my favourite free online graphing program, my favourite freeware/shareware graphing programs, MS Word or MS Excel, and professional mathematics software.

If you have a MAC, you don't need any of that stuff, you already have a terrific built in graphing calculator in "macintosh HD -> applications -> utilities -> grapher" capable of graphing in 2D and 3D!

I want to purchase a handheld graphing calculator. Which one should I buy and where?

If a graphing calculator is required for your math class, recommended make/model(s) are listed in the "technology requirements" section of your class syllabus. Also see Clark Math Dept's Which Graphing Calculator Should I Buy?.

You can buy a new graphing calculator at the Clark College bookstore, office supply stores, electronic stores, or buy new/used online. The Clark College bookstore has used graphing calculators for rent (subject to availability). If you are on financial aid, you may qualify to borrow a calculator from the Clark College mathematics department (first come, first serve - see the Math Division Secretary in BHL 115).

I need a tutorial on how to use my graphing calculator. Where can I turn for assistance?

See MathOL Support - TI Graphing Calculator Help for suggestions.

Where online can I find some free printable graph paper?

Try www.incompetech.com/graphpaper or www.printfreegraphpaper.com.

How do you use the math palette and graphing tools in MyMathLab?

Three tutorials are available to teach you how to math notation into MML's TTEs and assessments:

1. How to Enter Answers Using the MathXL Player Tour is the best one to start with.
2. When working tracked tutorial exercises or assessment in MML there is a math palette (on the left of the screen) that allows you to enter mathematical symbols. Pearson's Math Palette Help provides assistance with the math palette.
3. Some questions require you to produce a graph using MML's graphing tool. Pearson's Graphing Tool Help provides assistance with the graphing tool.

To type a power (superscript) in BB you can just use the caret symbol (looks like ^ and is above the 6 on a standard keyboard). For example x³ would be written as x^3. But if you prefer prettier formatting, BB has subscript and superscript buttons in the message toolbar. For example type the base, click the x² button, type the exponent, and click the x² button again to leave the exponent area. The subscript button x₂ is handy for typing logarithms such as LOG₂x. Useful keys!

How do you type math expressions horizontally in plain text format?

Math expressions can be typed online in a number of ways including plain text, WebEQ, ASCII, or HTML. The most common is to write expressions in plain text, but you have to format the expressions carefully using appropriately placed parentheses and accurate notation.

Writing Math Expressions Online in Plain Text - Examples and Cautions. READ ME!

How do you use WebEQ, the equation editor in BlackBoard?

For complicated mathematical expressions such as those including fractions or radicals you may want to use WebEQ to type your equation in a BB post. To use WebEQ, while typing your discussion board post, click the equation editor icon.

This brings up a "WebEQ Equation Editor" dialogue box. Type your mathematical expression using the math symbols in the drop down menus of the math palette. Fill-in the little empty boxes as required using the right arrow to escape from them when done. When completely done entering your equation click "submit". It will return you to your post which now contains a box with the equation. (I find that sometimes all I see is an empty white box. In that case right arrow away from the box and "preview" your message and you should see that your equations are really there.) Finally complete the text of your message and "submit" the post.

If you have technical problems with WebEQ, make sure your Java is the most updated version (see What software and plug-ins do I need to access the course materials?. Also, WebEQ (and all of BlackBoard) works best in the Mozilla FireFox browser. Any further technical troubles with WebEQ should be directed to Clark's eLearning Department.

WebEQ provides nicely formatted math notation, but some people find it tedious to use and sometimes unreliable. If you fall in this category, consider all the methods available for typing math notation and choose the method that works best for you. See How do you type math expression horizontally in plain text format? and How do you type math symbols using ASCII codes?.

How do you type math symbols using ASCII codes?

How do you type HTML tags in BlackBoard?

If you are familiar with HTML programming you can use HTML tags to format your messages and produce some mathematical symbols. In a BB message, click the "<>" icon, compose your message in HTML, and click "<>" again to preview the message. I have included some useful HTML tags in the chart above.

How do you use MS Word's Equation Editor or Math Type to post mathematical equations to BlackBoard?

You can cut-and-paste from MS Word into BlackBoard if your document only contains normal formatting (such as underline, bold, italic, superscripts, subscripts, etc.). However, if your MS Word document contains an equation built using its Equation Editor then you can NOT cut-and-paste into BB (doing so will result in the dreaded red-X).

MS Word's Equation Editor (which is similar to Design Science's stand-alone Math Type software) allows you to type mathematical equations in a Word document. But the process to transfer those equations into a BB message is somewhat technologically involved. If you are planning to take more than one online mathematics course or are taking courses at the intermediate algebra or higher level, then it may be a worthy investment of your time.

First you must check to see if you have the Equation Editor (EE) feature already installed in MS Word. EE is automatically included on a ribbon in MS Office 2007 and later. If you have an earlier version of MS Office then you must install EE from your disks and add an EE icon to your Word toolbar (for directions see  www.jolenemorris.com/InfoSeries/EE.htm or www.rodsweb.org/mshelp but ignore any reference to Outlook Express).

Now with access to EE in MS Word, here is how to transfer an EE equation to a BB message. Create a Word document with an EE object included. You will need to extract the .gif file of the EE object for posting to BB. Depending on your version of Word/EE you may be able to double click on the EE object and "save as" a .gif. Or you can "save as" the entire Word doc in HTML and then navigate to the document's "files" folder which contains the GIFs. The .gif file(s) can then be embedded into a BB discussion board message (see How do I embed a graphic in a discussion board message in BB).

 How do you post graphs, images, or scanned solutions in BlackBoard?

First you have to produce a graph or image in your computer (see Graph using an online grapher or simply draw by hand and scan in) and save it as a .gif or .jpg file (see Saving the graph via a screen print) or transfer the graph via cable from your graphing calculator (see manual). Then embed the image into your BB discussion board post (see How do I embed a graphic in a discussion board message in BB).

What are the meaning of these math symbols?

In trig diagrams, what is the symbolism of the lettering?

Originally written: 2000-05-12
Last revision: 2010-01-16 06:14 AM

Copyright © 1999 Sally J. Keely. All Rights Reserved. www.InteGreat.ca/OL